At aaph, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player under Philippine law.
Last Updated: January 2026aaph is built on trust. Here are the core privacy principles that guide how we handle every Filipino player's personal information.
aaph fully complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. Your data is handled in accordance with the standards set by the National Privacy Commission (NPC).
All data transmitted between your device and aaph is protected using industry-standard TLS encryption. Sensitive account and payment data is stored using strong encryption protocols to prevent unauthorized access.
As a Filipino player, you have the right to access, correct, and request deletion of your personal data held by aaph. We make it straightforward to exercise these rights through your account dashboard or by contacting our support team.
aaph does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with trusted service providers and regulatory authorities strictly as required to operate the platform and comply with Philippine law.
aaph collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data beyond what is required for account management, verification, and regulatory compliance.
You are always in control of your marketing preferences. You can opt out of promotional communications from aaph at any time through your account settings or by contacting our support team — no questions asked.
aaph ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of every player who uses the aaph online gaming platform at aaph.app ("the Platform"). This Privacy Policy ("Policy") describes how aaph collects, uses, stores, shares, and protects your personal information when you access or use the Platform.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). It applies to all personal data collected from players, prospective players, and visitors to the aaph Platform, whether accessed via web browser or any other means.
By registering an account with aaph or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
This Policy should be read alongside aaph's Terms & Conditions, which govern the overall relationship between you and aaph. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of the Data Privacy Act of 2012, aaph acts as the Personal Information Controller (PIC) with respect to the personal data of its players and Platform users. As PIC, aaph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
aaph has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with the DPA and this Privacy Policy. You may contact the DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.
Where aaph engages third-party service providers to process personal data on its behalf, such providers act as Personal Information Processors (PIPs) and are contractually bound to process data only in accordance with aaph's instructions and in compliance with the DPA.
aaph collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect include:
aaph uses the personal data it collects for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Registration data, identity data, contact details |
| Age & identity verification (KYC) | KYC documents, facial image, registration data |
| Processing deposits & withdrawals | Financial data, payment method details, transaction records |
| Providing gaming services | Gaming activity data, account data, device data |
| Regulatory compliance (PAGCOR, AMLC) | Identity data, financial data, gaming activity data |
| Fraud prevention & security | Technical data, financial data, communications data |
| Responsible gaming monitoring | Gaming activity data, responsible gaming settings |
| Customer support | Communications data, account data, transaction data |
| Marketing & promotions (with consent) | Contact details, marketing preferences, gaming activity |
| Platform improvement & analytics | Technical data, gaming activity data (aggregated/anonymized) |
aaph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by the DPA.
Under the Data Privacy Act of 2012, aaph processes your personal data on the following legal bases:
aaph does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following circumstances and only to the extent necessary:
aaph is required by Philippine law to share certain player data with regulatory and law enforcement bodies, including but not limited to: PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent government authorities. Such disclosures are made strictly in accordance with applicable legal requirements and only to the extent mandated by law.
aaph engages trusted third-party service providers to assist in operating the Platform. These providers may process personal data on aaph's behalf and include:
All third-party processors are bound by data processing agreements that require them to process personal data only in accordance with aaph's instructions, to implement appropriate security measures, and to comply with the DPA.
aaph's gaming library is powered by licensed game software providers. These providers may receive limited technical data (such as session tokens and game outcome data) necessary to deliver game content. They do not receive your full identity or financial data.
In the event of a merger, acquisition, restructuring, or sale of all or part of aaph's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.
aaph may share your personal data with other third parties where you have given your explicit prior consent to such sharing. You may withdraw this consent at any time.
aaph uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and gather analytics data. The types of cookies we use are as follows:
These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
Functional cookies remember your preferences and settings — such as your preferred language, display settings, and responsible gaming configurations — so you do not need to re-enter them each time you visit. These cookies improve your overall experience on the Platform.
With your consent, aaph uses analytics cookies to collect aggregated, anonymized data about how players use the Platform. This data helps us understand which features are most popular, identify technical issues, and improve the overall quality of the aaph experience. Analytics data is never used to identify individual players.
With your explicit consent, aaph may use marketing cookies to deliver relevant promotional content and offers. You may opt out of marketing cookies at any time through your account settings or by adjusting your browser's cookie preferences.
aaph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AMLA / regulatory requirement |
| KYC verification documents | Duration of account + 5 years after closure | AMLA / PAGCOR requirement |
| Financial & transaction records | Duration of account + 5 years after closure | AMLA / tax compliance |
| Gaming activity records | Duration of account + 2 years after closure | Regulatory / dispute resolution |
| Customer support communications | 3 years from date of communication | Legitimate interest / dispute resolution |
| Marketing preference records | Until opt-out + 1 year | Consent / legal compliance |
| Technical & device logs | 12 months from collection | Security / fraud prevention |
Upon expiry of the applicable retention period, aaph will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
aaph takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by aaph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
aaph will respond to all verified privacy rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, and you will be notified of the extension and the reason for it.
The aaph Platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming regulations. aaph does not knowingly collect personal data from individuals under the age of 21.
If aaph becomes aware that personal data has been collected from a person under 21 years of age, it will immediately suspend the associated account, delete the personal data in question, and report the matter to the relevant regulatory authority as required by law. Any winnings or balances associated with an underage account will be forfeited.
If you are a parent or guardian and believe that your child under 21 has registered with aaph, please contact us immediately at the email address provided in Section 14 so that we can take prompt action.
aaph primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and game software suppliers — may process data in other countries. Where personal data is transferred outside the Philippines, aaph ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required by the DPA.
Such safeguards may include contractual clauses that impose DPA-equivalent data protection obligations on the receiving party, or reliance on the recipient country's adequacy determination by the NPC where applicable. By using the aaph Platform, you consent to such cross-border transfers subject to these safeguards.
aaph will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate contractual or technical safeguards and, where required, obtaining your explicit consent.
aaph reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:
Your continued use of the aaph Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how aaph protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way aaph handles your personal data, please contact our Data Protection Officer:
Data Protection Officer: aaph Data Protection Office
Email: [email protected]
Support: [email protected]
Response Time: Within 15 business days
Jurisdiction: Republic of the Philippines
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information about the NPC's complaints process is available through official Philippine government channels.
Now that you know how aaph safeguards your personal data, you can play with full confidence. GCash & Maya payments, 700+ games, and a platform built for Filipino players — all backed by DPA 2012 compliance. 21+ only. Play responsibly.